Privacy Policy

This Privacy Policy describes how goimax.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have any questions, need more information, or wish to make a complaint, please contact us:

📧 Email: rwanda@getimax.com
📞 Phone: +250 782860021
📍 Address: KN 4 Ave, YYUSSA City Center Mall, Ground Floor GF-08, Kigali, Nyarugenge, Rwanda

Goimax Kigali is operated by Reading Technology Ltd.

Collecting Personal Information

When you visit our Site, we collect information about your device, interaction with the Site, and information required to process your purchases. We may also collect additional data if you contact us for customer support.

“Personal Information” includes any data that identifies or could reasonably identify an individual. The types of Personal Information we collect include:

1. Device Information

  • Purpose: To optimize your browsing experience and analyze usage trends.

  • Source: Automatically collected using cookies, log files, web beacons, tags, and pixels.

  • Data Collected: IP address, browser type, time zone, referring/exit pages, search terms, and interaction behavior.

  • Disclosure: Shared with Shopify, our e-commerce platform provider.

2. Order Information

  • Purpose: To fulfill your orders and deliver services, including payment processing, shipping, and customer communication.

  • Source: Collected directly from you.

  • Data Collected: Name, billing and shipping address, phone number, email address, and payment details.

  • Disclosure: Shared with Shopify and applicable service providers for payment and fulfillment.

3. Customer Support

  • Purpose: To provide effective customer service and resolve issues.

  • Source: Information you voluntarily provide.

  • Data Collected: Name, contact information, and details of your inquiry or issue.

  • Disclosure: Shared only when necessary for support purposes.

Sharing Personal Information

We share your Personal Information with third-party service providers to support our operations. For example:

  • Shopify powers our online store: Shopify Privacy Policy

  • Legal Compliance: We may share information if required by law or to protect our rights.

Using Personal Information

We use your data to:

  • Provide and ship products

  • Process payments

  • Communicate with you

  • Screen for fraud

  • Offer targeted promotions (when aligned with your preferences)

Cookies

We use cookies to improve your shopping experience. Some are necessary for the Site to function; others help us analyze behavior or remember preferences.

You may control cookies via your browser settings. Disabling them may impact Site functionality.

For full cookie list and purpose, see: Shopify Cookie Policy

Do Not Track

Please note: Our Site does not respond to “Do Not Track” browser signals due to a lack of industry-standard protocols.

Changes

We may update this Privacy Policy from time to time for legal, operational, or service-related reasons. Please review periodically.

Complaints

If you’re unsatisfied with how we handle your data or complaint, you may contact the Rwanda Information Society Authority (RISA) or another applicable data protection authority.

Governing Law

All privacy practices, policies, and disputes shall be governed in accordance with the laws of the Republic of Rwanda.