Shipping Policy
At iMax, we are committed to getting your devices to you as quickly and securely as possible.
Order Processing Time
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All orders are processed and shipped within 24 hours after payment confirmation (excluding Sundays and public holidays).
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Orders placed before 4 PM are typically processed the same day.
Shipping & Delivery Within Rwanda
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We offer nationwide delivery across Rwanda.
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Once shipped, your order will be delivered within 48 hours (2 business days).
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Deliveries are made between 9 AM and 6 PM, Monday through Saturday.
Delivery Confirmation & Tracking
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You will receive an SMS or email confirmation once your order has been shipped.
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In most cases, our delivery team will contact you prior to delivery to ensure availability.
Shipping Fees
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Free delivery is available on select promotions and offers.
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For standard orders, a small delivery fee may apply based on your location. Final charges (if any) will be shown at checkout.
Delivery Issues
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If your delivery is delayed beyond the stated timeframe, please contact our customer care for prompt assistance.
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If no one is available to receive the order at the provided address, a second delivery attempt will be scheduled.
Contact Us
For questions related to shipping, please contact us:
📧 rwanda@getimax.com
📞 +250 782860021